Refund policy

RETURNS AND REFUNDS POLICY

This Returns Policy has been developed in accordance with the Law of Ukraine “On Consumer Rights Protection” and is binding on the parties.

1. Return Period

The Buyer may return goods of satisfactory quality within 14 (fourteen) calendar days, excluding the day on which the goods are received.

After this period expires, requests to return goods of satisfactory quality are not accepted.

2. Conditions for Returning In-Stock Goods

Returns are possible only if:

  • the goods have not been used;

  • the saleable condition, packaging, labels and seals have been preserved;

  • there are no signs of wear, damage or third-party interference;

  • a document confirming the purchase is available.

If even one of these requirements is not met, the Seller may refuse the return.

The Buyer bears the return shipping costs.

3. Goods Ordered on Request (Individual Goods)

Goods ordered on request are supplied specifically for an individual Buyer and have individually determined characteristics (size, model, colour, configuration or other parameters).

Under Article 13 of the Law of Ukraine “On Consumer Rights Protection” and the provisions of civil law, such goods:

ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE.

Orders may not be cancelled after confirmation and transfer for processing.

4. Exceptions

Goods ordered on request may be returned only in the event of:

  • a confirmed manufacturing defect;

  • a documented error by the Seller when dispatching the goods.

In such a case, the goods are subject to inspection by the Seller.

5. Return Procedure

To initiate a return, the Buyer must:

  1. Contact support.

  2. Provide photographic/video evidence of the condition of the goods.

  3. Obtain the Seller’s confirmation that the return has been accepted.

Returns are not accepted without the Seller’s approval.

6. Refunds

Refunds are issued within 30 calendar days from the time of:

  • the Seller’s receipt of the goods;

  • verification that the goods meet the return conditions.

Funds are refunded using the same method used for payment.

The Seller may deduct the actual delivery costs (if any were incurred).

7. Refusal of a Return

The Seller may refuse a return in the event of:

  • failure to meet the return deadline;

  • use of the goods;

  • absence of the original packaging;

  • mechanical damage;

  • the goods being ordered individually.